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System Requirements Version 2021.1

  • Text
  • Crm
  • Software
  • Requirements
  • Cursor
System requirements for version 2021.1 of the CRM solutions by CURSOR Software AG

Topic of Contents 1.

Topic of Contents 1. CURSOR system architecture........................................................................... 2 2. Database server and application server........................................................... 3 2.1 Topology with 1 to 10 users ...........................................................................................................3 2.2 Topology with 11 to 75 users .........................................................................................................3 2.3 Topology with 76 to 150 users .......................................................................................................4 2.4 Topology with 151 to 300 users .....................................................................................................4 2.5 Topology with 300 to 500 users .....................................................................................................5 2.6 Topology with 500 to 800 users .....................................................................................................6 2.7 Important hints ..............................................................................................................................7 3. File server ....................................................................................................... 8 4. Clients............................................................................................................. 8 4.1 Web Client ......................................................................................................................................8 4.2 Rich Client ......................................................................................................................................9 4.3 CURSOR app ................................................................................................................................ 10 5. Terminal server ............................................................................................. 10 6. Remote maintenance .................................................................................... 11 7. Database system software ............................................................................ 11 8. Application server software .......................................................................... 12 9. Required port activations .............................................................................. 14 10. Report engine ............................................................................................... 14 11. Groupware connection ................................................................................. 15 12. Office Suite ................................................................................................... 16 13. Telephony integration ................................................................................... 16 14. Example of a CURSOR-CRM system landscape ............................................... 17 15. System component approval ......................................................................... 18 15.1 CURSOR - application server ....................................................................................................... 18 15.2 CURSOR - Rich Client ................................................................................................................... 19 15.3 CURSOR - Web Client .................................................................................................................. 19 15.4 CURSOR - app .............................................................................................................................. 20 System Requirements | Author: Gebriyel Varli |Date: 27.04.2021 | 1

1. CURSOR system architecture The CURSOR system architecture includes four layers: Presentation, Application, Data and Services. Four clients are currently available to users in the presentation layer: Windows Client (Rich Client), Web Client, iOS and Android app. Using Infoboard technology, external web applications or individual websites can be embedded in the surface of these clients. Application and data layers can be operated either in the customer environment (on-premise) or in a private cloud. This can be either the CURSOR Application Cloud operated by CURSOR or a cloud environment of the customer's choice (vCloud, Azure, AWS, ...). In the CURSOR Service Cloud, which is based on microservices, supplementary services are available that individually extend the application benefits. The application layer can access these services if necessary (on-demand). Instead of the frontend clients (Rich Client, Web Client, and apps), external systems can also communicate with the CRM application. As a rule, this is done via SOAP-based or – as with apps – via REST-based web services. These can be addressed synchronously or asynchronously directly from professionally modeled BPM processes, which is also the recommended EAI approach for coupling the CURSOR systems with other applications. System Requirements | Author: Gebriyel Varli |Date: 27.04.2021 | 2

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