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System Requirements Version 2021.1

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System requirements for version 2021.1 of the CRM solutions by CURSOR Software AG

no auto-login, no

no auto-login, no extended document handling, no external calls, no drag and drop of Outlook mails, no linked documents, no keyboard shortcuts) ■ iPad: Use on the basis of the current Safari version, whereby the suppression of pop-ups in Safari must be deactivated. Nevertheless, the operation is subject to the same restrictions as with Mac computers as well as additional restrictions (e.g. no document upload, no drag and drop of documents, no double-click function, no individual positioning of mask separators) ■ Android tablet PCs: Tablet PCs with Android 5 or higher in connection with Chrome or Firefox, whereby in the case of Chrome, document downloads will only work with an officially signed certificate. In addition, the same restrictions apply here as for iPads. Our internal tests are based on Samsung Galaxy Tab and Google Nexus; usage can therefore not be guaranteed for other device types. "Scripting" / "JavaScript" must be enabled for all browser variants used. An HTTPS operations certificate must also be set up. When using browser extensions, e.g. SpellChecker, unexpected behavior may occur in the web client (especially in the HTML editor) which is not influenced by our software. Therefore, the use of such extensions is strongly discouraged. The CURSOR browser extension and the CURSOR Native Messaging Host must be set up for convenient use of the web client, in particular the extended document handling and external calls. Further information can be found in the installation manual. 4.2 Rich Client ■ >= Dual Core with min. 2.5 GHz ■ >= 4 GB RAM (CRM application requires around. 500 MB for regular users and up to 800 MB for admins and power users that process large data quantities) ■ Network connection (per client) to the application server: >= 100 MBit/s ■ The latency of a network line between Rich Client and JBoss application server must not exceed 8 ms, otherwise the Web Client must be used. ■ >= 1.5 GB hard disk storage space for the client software incl. caches and Java runtime environments. The client software must be stored locally. Client initiation via a network drive will at times result in severe speed losses. ■ Java Runtime 11.0.x, free ■ Windows 8.1 or Windows 10 ■ Screen resolution min. 1280 x 1024 px Notes Due to the lack of support of vector graphs, the Rich Client does not support scaling of text, apps and other elements. A meaningful use of the Rich Client is therefore not possible on the MS Surface tablet PC, similar devices or 4K monitors. You should ensure for performance reasons that the computers are not running in power save mode, which means that the recommended default mode "Balanced" must be set. System Requirements | Author: Gebriyel Varli |Date: 27.04.2021 | 9

Notes on the storage requirements of the Rich Client 1. Processing large data quantities A selection of 40,000 datasets in case of a task list with 15 columns will result in the storage requirement on the client to temporarily increase by 50 MB and to then significantly decrease again, which means an actual increase around 10-15 MB. In order to guarantee the best performance for this selection, the temporarily required 50 MB should be readily available. More detailed tests with multiple levels and 40,000 datasets each have resulted in a Java heap storage requirement of around 350-380 MB, resulting in an overall storage requirement of 500 MB incl. a "MaxPermSize" (storage for permanent object generation) of 128 MB. 2. Using the Browser View component In the standard version, the option of integrating a web application in Rich Client masks (or on the desktop) will require 10-20 MB storage space on the Java client. Depending on user behavior and the number of implemented Browser Views, the generated Chrome instances will use several hundred MB of main storage on the client computer, which is around the same storage requirement for loading these views in the internet browser. This is an important consideration, specifically in terms of main storage assignment in terminal server/Citrix environments. 4.3 CURSOR app ■ iOS 13 or higher ■ Android from v. 7: The Android system WebView must be installed to allow the mapping of the INFOBOARDS in the CURSOR app. ■ Here too, the following applies for mobile network connections: Download >= 768 KBit/s, Upload >= 128 KBit/s ■ In the case of system logins it is checked, whether a valid certificate is stored in the JBoss server which has been issued by a trustworthy certification authority. The (self-signed) certificate preinstalled on delivery is not sufficient and must be replaced by a customer-specific, valid certificate. Note: This applies for all systems (development system, qa-/test-system and production system). 5. Terminal server Terminal server OS Windows server 2012, 2016 or 2019, in the Standard Edition with terminal services. Additional information about the equipment recommendation ■ 8 CPU cores with min. 2.5 GHz ■ >= 16 GB RAM ■ >= 150 MB hard disk space per user profile for caches and edited CRM documents ■ Hardware RAID 1 ■ Network connection to the application server: >= 1 GBit/s (LAN) Remarks on main storage System Requirements | Author: Gebriyel Varli |Date: 27.04.2021 | 10

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