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System Requirements Version 2020.2

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System requirements for version 2020.2 of the CRM solutions by CURSOR Software AG

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It can happen that the server’s CPU may fail to cycle up correctly, which would then negatively impact system performance. Enabling the Windows power option "High Performance" will help with that. This doesn't, however, apply for virtual environments, because there the cycle rate is at 100%. For more information on his topic, please see https://support.microsoft.com/en-us/kb/2207548. In the following, we will have a look at the example "topology 11 to 75 users" and the main storage requirement of 16-24 GB on the server: ■ Approximately 100 MB will be needed for users on the application server for Rich Clients and around 130 MB per user on the Web Client. Since JBoss will use another 500 MB heap internally, a heap storage requirement of another approx. 3.5 GB will be needed for 30 parallel Rich Client users. ■ Code cache, Metaspace and JVM will need another approx. 700 MB internally. ■ In this topology, a main storage allowance of 4-5 GB must be reserved for the database server process. ■ In a server-based CTI integration, the CTI application server will require min. 2 GB of storage space (see chapter "CTI interface"). Another application server may have to be added for larger reporting tasks (CSV export, serial letters, serial mails, Excel and mass data evaluations), which will be configured with a heap storage between 4 and 8 GB depending on data volumes. For reasons of system load, it is recommended to install this additional application server on a separate machine (or VM). It makes sense to not only equip the production system appropriately, but also the test system (e.g. "topology 11 to 75 users"), because all user training is usually done on the test systems, as well as approvals for new release versions in terms of quality and performance. 4. File server Here, a similar load behavior as that of the application and database servers applies, but the number of accesses is not as important as is the size of the transferred documents. The network structure in particular will therefore be affected by the volume of data, where higher user numbers are involved; a system with 500-600 users might therefore benefit from a very high performance file server. The application server could also act as file server for the topologies described above. Where a separate server is implemented, it should be equipped as follows: ■ 4 CPU cores with min. 2 GHz ■ >= 4 GB RAM ■ SAS hardware RAID 5/10 ■ Note: A Solid State Disk (SSD) is recommended for storing the full-text search index. ■ Volume by data quantity: >= 100 GB (for operation over several years without archiving) ■ Network connection to the application server: >= 1 GBit/s (LAN) ■ Windows server 2012 R2, 2016 or 2019 (each in Standard Edition) 5. Clients 5.1 Web Client ■ The internet browser will require a main storage between 300 and 500 MB depending on version and system customizing. System Requirements | Author: Gebriyel Varli |Date: 14.10.2020 | 7

■ Network connection (per client) to the application server: Download >= 1.5 MBit/s, Upload >= 750 KBit/s ■ >= 500 MB hard disk space for downloaded documents ■ Java Runtime is not required ■ Screen resolution for desktop PCs / notebooks min. 1280 x 1024 px, tablet PCs 1024 x 768 px The following browser versions are currently supported for desktop PCs / notebooks: ■ Google Chrome: The use of the most current version is recommended (>= 51). ■ Mozilla Firefox version 57 and higher, ESR variant version 60 and higher (Firefox Quantum). ■ MS Edge on Windows 10 (version 1803 and above) ■ MS Edge based on Chromium In addition, the following browsers are supported with restrictions: ■ Mac computer: Use on the basis of the current Safari version, whereby the suppression of pop-ups in Safari must be deactivated. Nevertheless, operation is subject to general restrictions (e.g. no auto-login, no extended document handling, no external calls, no drag and drop of Outlook mails, no linked documents, no keyboard shortcuts) ■ iPad: Use on the basis of the current Safari version, whereby the suppression of pop-ups in Safari must be deactivated. Nevertheless, the operation is subject to the same restrictions as with Mac computers as well as additional restrictions (e.g. no document upload, no drag and drop of documents, no double-click function, no individual positioning of mask separators) ■ Android tablet PCs: Tablet PCs with Android 5 or higher in connection with Chrome or Firefox, whereby in the case of Chrome, document downloads will only work with an officially signed certificate. In addition, the same restrictions apply here as for iPads. Our internal tests are based on Samsung Galaxy Tab and Google Nexus; usage can therefore not be guaranteed for other device types. "Scripting" / "JavaScript" must be enabled for all browser variants used. An HTTPS operations certificate must also be set up. When using browser extensions, e.g. SpellChecker, unexpected behavior may occur in the web client (especially in the HTML editor) which is not influenced by our software. Therefore, the use of such extensions is strongly discouraged. The browsers Chrome, Firefox and the new chromium based Edge should be preferred for performance reasons. 5.2 Rich Client ■ >= Dual Core with min. 2.5 GHz ■ >= 4 GB RAM (CRM application requires around. 500 MB for regular users and up to 800 MB for admins and power users that process large data quantities) ■ Network connection (per client) to the application server: >= 100 MBit/s ■ The latency of a network line between Rich Client and JBoss application server must not exceed 8 ms, otherwise the Web Client must be used. ■ >= 1.5 GB hard disk storage space for the client software incl. caches and Java runtime environments. The client software must be stored locally. Client initiation via a network drive will at times result in severe speed losses. ■ Java Runtime 11.0.x, free ■ Windows 8.1 or Windows 10 ■ Screen resolution min. 1280 x 1024 px System Requirements | Author: Gebriyel Varli |Date: 14.10.2020 | 8

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