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System Requirements Version 2020.2

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System requirements for version 2020.2 of the CRM solutions by CURSOR Software AG

Notes Due to the lack of

Notes Due to the lack of support of vector graphs, the Rich Client does not support scaling of text, apps and other elements. A meaningful use of the Rich Client is therefore not possible on the MS Surface tablet PC, similar devices or 4K monitors. You should ensure for performance reasons that the computers are not running in power save mode, which means that the recommended default mode "Balanced" must be set. Notes on the storage requirements of the Rich Client 1. Processing large data quantities A selection of 40,000 datasets in case of a task list with 15 columns will result in the storage requirement on the client to temporarily increase by 50 MB and to then significantly decrease again, which means an actual increase around 10-15 MB. In order to guarantee the best performance for this selection, the temporarily required 50 MB should be readily available. More detailed tests with multiple levels and 40,000 datasets each have resulted in a Java heap storage requirement of around 350-380 MB, resulting in an overall storage requirement of 500 MB incl. a "MaxPermSize" (storage for permanent object generation) of 128 MB. 2. Using the Browser View component In the standard version, the option of integrating a web application in Rich Client masks (or on the desktop) will require 10-20 MB storage space on the Java client. Depending on user behavior and the number of implemented Browser Views, the generated Chrome instances will use several hundred MB of main storage on the client computer, which is around the same storage requirement for loading these views in the internet browser. This is an important consideration, specifically in terms of main storage assignment in terminal server/Citrix environments. 5.3 CURSOR app ■ iOS 12 or higher (iPhone 5s or higher) ■ Android from v. 7: The Android system WebView must be installed to allow the mapping of the INFOBOARDS in the CURSOR app. ■ Here too, the following applies for mobile network connections: Download >= 768 KBit/s, Upload >= 128 KBit/s ■ In the case of system logins it is checked, whether a valid certificate is stored in the JBoss server which has been issued by a trustworthy certification authority. The (self-signed) certificate preinstalled on delivery is not sufficient and must be replaced by a customer-specific, valid certificate. Note: This applies for all systems (development system, qa-/test-system and production system). 6. Terminal server Terminal server OS Windows server 2012, 2016 or 2019, in the Standard Edition with terminal services. Additional information about the equipment recommendation ■ 8 CPU cores with min. 2.5 GHz System Requirements | Author: Gebriyel Varli |Date: 14.10.2020 | 9

■ >= 16 GB RAM ■ >= 150 MB hard disk space per user profile for caches and edited CRM documents ■ Hardware RAID 1 ■ Network connection to the application server: >= 1 GBit/s (LAN) Remarks on main storage The terminal server will generally have to be very well equipped. In addition to the storage requirements of the operating system, around 428 MB will be required for the app per session (300 MB HeapSpace and 128 MB for PermSpace and JVM). Storage requirements increase if other applications are to be run as well (e.g. Outlook, Word, Excel). A second main storage will be required, where CRM masks with Browser Views are added (see above). Taking into account all of the above factors, a total of around 800 MB main storage will be needed per user, which means that 4 GB of available storage will suffice for 5 simultaneous users without limitations. Important Generally the applications can also be run on lower performance systems – with some speed losses. The client directory must be stored locally on the terminal server computer if a Rich Client is used. Client initiation via a network drive will at times result in severe speed losses. 7. Remote maintenance We use remote maintenance options for timely and seamless support services, as well as for system maintenance. Access via remote desktop has proven most effective for us. Remote desktop access is established via a VPN connection. The desktop provided for remote maintenance must allow access to all applications to be maintained. Furthermore, access to the relevant databases and application servers must be available. This access must include options to start/stop the application server, accessing the database via an SQL editor and the creation or uploading of database backups. On directory level, we will need write permission in program-relevant areas, specifically on the application server and in the log directories. A workable file transfer option must also be provided for remote maintenance. Where direct data transfer is not an option, the provision of an email account will be sufficient. A TeamViewer (www.teamviewer.com) implementation should be considered if a local workstation revision is required, e.g. in connection with the client configuration or MS Office. TeamViewer establishes a direct internet connection to the desktop of a remote computer and needs no further configuration. 8. Database system software Database manufacturers and news group do not provide information about hardware requirements for varying database sizes and user numbers. The database systems ORACLE or MS SQL server can be used for data management; database licenses - unless they are offered separately – are not part of the standard delivery scope of CURSOR- CRM. System Requirements | Author: Gebriyel Varli |Date: 14.10.2020 | 10

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