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System Requirements Version 2019.2

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  • Crm
  • Software
  • Requirements
  • Tina
  • Evi
  • Cursor
These are the system requirements for version 2019.2 of the CRM solutions by CURSOR Software AG

If a separated hardware

If a separated hardware cache is used for read- and write operations, then the read cache has to be activated (“performance”), and the write cache has to be deactivated (“data consistence”). If one cache is used for both operations, this cache always has to be activated. The above-mentioned combinations of software components for database systems and application servers are commonly used by our customers. Therefore, installation and system maintenance efforts for these combinations can be calculated and thus be kept within a limit. Alternatively, different database systems and application servers can be used - if necessary also based on platforms not listed above (see the chapters “Database system software” and “Application server software”). In this case, however, higher installation and maintenance efforts are to be expected. This applies in particular to the provision of interface programmes to other applications. The hardware requirement cited above only applies to the use of our Java-based product line. If other products are installed on one of the servers, hardware specifications may have to be adjusted. This applies in particular to installations within virtualized environments, where the above-cited resources are to be assigned dedicatedly to the corresponding virtual machine. The CPU component is especially important in this case, because in a virtualized environment, the hardware emulation process can reduce the CPU performance by up to 25 %. Within a virtualized environment, it is advantageous if the VMs for the database system and the application server are running on the same host. The latency of a network line between the database server and the JBoss application server should not exceed 1 ms, which is why both servers must be in the same network segment. It may happen, that the server CPU does not clock correctly, which would affect the general system performance. A solution for this issue is the option "high performance" in the windows power plan. The problem does not occur in virtual machines, because the clock rate within virtual machines is already at 100 %. More details are described at https://support.microsoft.com/en-us/kb/2207548. The following example "Topology 11 to 75 users" is to explain the memory requirement of 16-24 GB: ■ On the application server appr. 100 MB per Rich Client user are required as well as appr. 130 MB per Web Client user. Since the JBoss additionally requires 500 MB of internal heap space, a total of ca. 3.5 GB of heap memory are required for appr. 30 parallel Rich Client users. ■ Additionally, the server needs ca. 700 MB for the internal usage of Code Cache, Metaspace and JVM. ■ For the database server process, the given topology recommends reserving a main memory of 4-5 GB. ■ In case of a server-based Computer Telephony Integration (CTI), the CTI application server requires a minimum of 2 GB of RAM (see chapter "CTI-Interface"). Furthermore, a second application server is usually needed for extensive reporting actions (csv export, serial letters, serial mails, excel or jasper reports with mass data). This server is normally configured with a heap memory between 4 and 8 GB. Because of system load, we recommend to install this additional application server on a separate machine (or VM). It is recommended to equip not only the life- but also the test system well (e. g. “topology 11 to 75 users”), since the test system is used for user trainings and usually also for the acceptance of new releases in terms of system quality and performance. System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 7

3. File server Although the load behaviour is similar to that of the application and database server, the number of accesses is not as decisive as the size of transferred documents. With greater user numbers, especially the net structure is heavily affected by the amount of data; for more than 500-600 users, it might be necessary to use a high performance file server. For all topologies described above, the application server could also function as file server. When a stand-alone server is to be used, it should be equipped as follows: ■ 4 CPU cores with at least 2 GHz ■ >= 4 GB RAM ■ SAS Hardware-Raid 5/10 ■ Volume by data amount: >= 100 GB (for multi-year operation without archiving) ■ Network connection to application server: >= 1 GBit/s (LAN) ■ Windows Server 2012 R2, 2016 or 2019 (all in standard edition) 4. Clients 4.1 Web Client ■ The internet browser requires between 300 and 500 MB of RAM (depending on the browser version and system customizing) ■ Network connection (per client) to application server: Download >= 1.5 MBit/s, Upload >= 750 KBit/s ■ >= 500 MB of hard disk space is required for downloaded documents ■ Java Runtime is not required ■ Screen resolution on a desktop PC or notebook at least 1280 x 1024, on tablets 1024 x 768 The following browser versions are supported on desktop PCs / notebooks: ■ Google Chrome from version 51; the current version is recommended here. ■ Mozilla Firefox from version 57, ESR from version 60 (firefox quantum). ■ MS Edge based on Windows 10 (from version 1803) Furthermore, the following browsers are supported with restrictions: ■ Mac devices: Use based on current Safari version, where the Safari configuration "Disable Pop- Ups" has to be deactivated. However, the operation is subject to general restrictions (e.g. no auto login, no advanced document handling, no external calls, no drag and drop of Outlook emails, no linked documents, no keyboard shortcuts). ■ iPad: Use based on current Safari version, where the Safari configuration "Disable Pop-Ups" has to be deactivated. However, the operation here is subject to the same restrictions as with Mac devices and additional restrictions (e.g. no file upload, no drag and drop of documents, no doubleclick function, no individual positioning of mask separators). ■ Android tablets: tablets using Android 5 or a newer version in connection with a Chrome or Firefox browser. With Chrome, the document download only works in combination with an System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 8

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