Hier finden Sie Anwenderberichte und Informationsmaterial rund um die CRM-Lösungen der CURSOR Software AG.
CURSOR ist seit mehr als 30 Jahren auf Software und Beratung für das Kunden- und Geschäftsprozessmanagement – CRM und BPM – spezialisiert. Mit Softwareentwicklung, Beratung, Softwareeinführung, Schulung und Support erhalten Sie ein umfassendes Leistungsspektrum aus einer Hand. Herausragendes Merkmal ist die Flexibilität der Anwendungen. Ob on-premise oder aus der CURSOR Cloud: Branchenspezifische und individuelle Anforderungen werden exakt abgebildet, Anpassungen können jederzeit umgesetzt werden.
Unternehmen der Energiewirtschaft (Produkte: EVI für Energieversorger, Stadtwerke und Energiedienstleister und TINA für Netzbetreiber), Banken und Finanzdienstleister sowie Dienstleistungs- und Industrieunternehmen (Produkt: CURSOR-CRM) profitieren so von exakt an ihren Anforderungen ausgerichteten Geschäftsprozessen.
pre-installed on delivery is not sufficient and must be replaced by a customer-specific, valid certificate. ■ ■ Note: This applies to all systems used (development system, QA/acceptance system and production system). As of version 13, iOS restricts the maximum validity of certificates issued after 07/01/2019 to 825 days (source: https://support.apple.com/en-us/HT210176). 5. Terminal Server Terminal server OS Windows server 2012, 2016, 2019 or 2022, in the Standard Edition with terminal services. Additional information about the equipment recommendation ■ 8 CPU cores with min. 2.5 GHz ■ >= 16 GB RAM ■ >= 150 MB hard disk space per user profile for caches and edited CRM documents ■ Hardware RAID 1 ■ Network connection to the application server: >= 1 GBit/s (LAN) Remarks on main storage The terminal server will generally have to be very well equipped. In addition to the storage requirements of the operating system, around 428 MB will be required for the app per session (300 MB HeapSpace and 128 MB for PermSpace and JVM). Storage requirements increase if other applications are to be run as well (e.g. Outlook, Word, Excel). A second main storage will be required, where CRM masks with Browser Views are added (see above). Taking into account all of the above factors, a total of around 800 MB main storage will be needed per user, which means that 4 GB of available storage will suffice for 5 simultaneous users without limitations. Important Generally, the apps can also be run on lower performance systems – with some speed losses. The client directory must be stored locally on the terminal server computer if a Rich Client is used. Client initiation via a network drive will at times result in severe speed losses. 6. Remote Maintenance We use remote maintenance options for timely and seamless support services, as well as for system maintenance. Access via remote desktop has proven most effective for us. Remote desktop access is established via a VPN connection. The desktop provided for remote maintenance must allow access to all applications to be maintained. Furthermore, access to the relevant databases and application servers must be available. This access must include options to start/stop the application server, accessing the database via an SQL editor and the creation or uploading of database backups. On directory level, we will need write permission in program-relevant areas, specifically on the application server and in the log directories. System Requirements | Author: Gebriyel Varli |Date: 12.05.2022 | 11
A workable file transfer option must also be provided for remote maintenance. Where direct data transfer is not an option, the provision of an email account will be sufficient. A TeamViewer (www.teamviewer.com) implementation should be considered if a local workstation revision is required, e.g. in connection with the client configuration or MS Office. TeamViewer establishes a direct internet connection to the desktop of a remote computer and needs no further configuration. 7. Database System Software Database manufacturers and news group do not provide information about hardware requirements for varying database sizes and user numbers. The database systems ORACLE or MS SQL server can be used for data management; database licenses - unless they are offered separately – are not part of the standard delivery scope of CURSOR- CRM. A pre-installed database software is prerequisite for a CURSOR-CRM installation. The database structure (tables, indices, etc.) will be uploaded in the form of a database dump. DB parameter configuration is done beforehand in agreement with the customer or during the on-site installation. Some database systems furthermore offer the option of providing the database software in the form of OEM licenses; please confirm such cases with CURSOR consultants. The following releases should be used for the respective DB systems: ■ Oracle: Version 19c with the correspondingly latest patch ■ MS SQL Server: Version 2019, 2017, 2016 or 2014 (optionally also "R2"); with the correspondingly latest Service Pack ■ In case of new installations, the latest supported version of the MS SQL Server database must be used. While Oracle can be implemented on the Windows platform, as well as Linux (e.g. SuSE Linux, Red Hat Linux) and Unix derivatives (e.g. IBM AIX, Sun Solaris), the MS SQL server is generally only available for the Windows platform. Final observations The Standard Edition of the database software is sufficient for a use of the application. If you have a large number of users, very large amounts of data or a general interest in enterprise features, you can consider using the Enterprise Edition. Two factors play an important role here: on the one hand, there is an automated tuning of the SQL run schedules and on the other, the existing hardware is optimally utilized for all routine database operations. That is where the above hardware recommendations come to their full effect. When using an Oracle database, the character set "WE8MSWIN1252" must be used. Unicode capability is ensured by the use of N data types. Latin1_General_CI_AS should be selected as the sort order for the MS SQL Server. Where a SQL server is used, a setup of the SNAPSHOT transaction level is required to prevent exclusive lock or deadlock. The "SQL server and Windows authentication mode" must be enabled as part of the server authentication configuration. An implementation of interfaces with other applications is possible only if a procedural supplement exists for the SQL language that comes close to the functional scope of PL/SQL for Oracle or Transact SQL for MS SQL servers. System Requirements | Author: Gebriyel Varli |Date: 12.05.2022 | 12