Shining Examples of Successful CRM Software Use in the Energy Sector

SCHLOSS SANSSOUCI,

SCHLOSS SANSSOUCI, POTSDAM © Leo Seidel No other castle is connected to the famous Friedrich the Great like castle Sanssouci. Its name Sanssouci – without concern – can be understood as both desire and leitmotiv of the king, as it was his favourite place to retreat. 8

Successfull management for energy and water customers APPLICATION FIELDS AND BENEFITS Private and business customers in one system 50 employees from sales, marketing and public relations use EVI to address customers effectively and without overlap. Calculation, offer creation and all customer data can be centrally managed in EVI. ENERGIE UND WASSER POTSDAM GMBH A COMPANY OF STADTWERKE POTSDAM GMBH Continuous adjustment to current demands The constant extension and adjustment of EVI ensures suitable customer service at any time. All relevant applications and systems are integrated to make EVI the central access point for account managers. Complaint management Customers of Energie and Wasser Postdam GmbH experience fast and expedient assistance. All complaints are centrally recorded in EVI and delegated to the appropriate division. Especially the complex reasons of business customers can be handled efficiently. FACTS (2016) • nLocated in: Potsdam • nCustomers: 90,000 • nRevenue: 250 million € • nStaff: 511 • nEVI in use since: 2004 • nWebsite: www.ewp-potsdam.de »We manage our customers and their issues effectively with EVI to direct them towards success.« Yvonne Hedt Sales Special Customers Energie und Wasser Potsdam GmbH 9 9