Shining Examples of Successful CRM Software Use in the Energy Sector

Our recommendations for

Our recommendations for a successful CRM implementation 1. Use a solution for your industry EVI and TINA are tailored to the needs of the energy sector. This facilitates a quick implementation and minimizes customizing efforts. 2. Choose a sophisticated standard Stationary or mobile CRM, social media, integration of IT systems and webservices, process management, high customizability, geo-analyses, business analytics and much more; CURSOR provides you with a comprehensive CRM that includes a great portfolio of modelled and standardized ready-to-use processes. 3. Design your business processes No matter how prominent standardization is, your way to success is always individual. Use the standard processes as a basis and modify them to your own needs. This way, your CRM becomes your 'tailor-made standard suit'. 4. Integrate all required systems The complexity of the energy sector is high. Therefore, integrating all required systems is a must. Our customers seamlessly integrate consumption billing, ERP, Office, groupware, calculation, web portals, telephone systems, EDM, DMS and many more systems. This prevents process interruptions and thus, reduces processing time. A highlight for SAP users is the SAP-certified Webservice-Online-Integration. Your contact person: Andreas Lange Sales Director Phone +49 641 400 00-500 sales@cursor.de 5. Set priorities From which business processes will you benefit the most? Which target group should be managed first with the CRM system? Start step by step with the factors critical for success and use a multi-phase approach to roll your CRM out. 6. Implement your CRM with your desired project management methodology Strictly scheduled or agile? While projects were planned rigidly according to the 'waterfall model' in the past, CRM systems are now often implemented according to the agile 'SCRUM' approach. The SCRUM methodology makes it possible to react dynamically to changes in the market or in the company during the project. Choose the approach you prefer – our consulting team is certified in both methodologies and offers you first-class consulting services. 7. Rely on software that will thrill you The scope and ergonomics of CURSOR CRM software are constantly developed further and optimized. Every new version comes with exciting new features. You benefit from more flexibility, higher efficiency, easier work, greater sales successes as well as increasing customer- and staff satisfaction. Therefore, you are perfectly equipped to master the challenges of digitalization. CURSOR Software AG Friedrich-List-Strasse 31 35398 Giessen | Germany Phone +49 641 400 00-0 Fax +49 641 400 00-666 info@cursor.de www.cursor.de Some of the functions listed in this brochure are optional extensions. All products and service names mentioned are the trademarks of their respective companies. Company images: © of the respective company. 10/2017. Subject to technical modifications.