Shining Examples of Successful CRM Software Use in the Energy Sector

GATE TO ZECHE

GATE TO ZECHE ZOLLVEREIN, ESSEN The UNESCO World Heritage site Zollverein is today known as the most popular industry monument and centre of the creative sector in the Ruhr area. © wikipedia – Avda 32

EVI turns the processes at innogy into a highway for all business areas APPLICATION FIELDS AND BENEFITS INNOGY SE HEADQUARTERS RLM business is optimized From arduous process journey to data highway – work in the commodity sector has become significantly faster thanks to the optimizations made with EVI. One of the reasons are the seamless integrations. Group-wide use After a successful test in Hanover, EVI was implemented in the entire corporate group. This fosters synergies between all employees. Flexible solution The system can be customized by the users. Today, the innogy staff is able to adjust EVI themselves. Alternatively, the CURSOR consulting team is there to help. Commodity and noncommodity at a glance The group offers its customers more than electricity and gas. Thanks to the depiction of all business areas, key account managers are better able to place products and services that fit to previous offers. FACTS (2016) • nHeadquarters in: Essen • nCustomers: 23,000,000 • nRevenue: 43.611 million € • nStaff: 40,636 • nEVI in use since: 2014 • nWebsite: www.innogy.com »The high flexibility and the provided industry know-how make EVI an ideal CRM.« Andreas Brehmenkamp Director of Process and System Management innogy SE 33 33