Shining Examples of Successful CRM Software Use in the Energy Sector

KILIANSKIRCHE, HEILBRONN

KILIANSKIRCHE, HEILBRONN The most prominent architectural masterpiece of the city is named after the Irish wander bishop Saint Kilian. The oldest parts date back to the 13 th century, its octagonal tower counts as the first tower with Renaissance elements north of the alps. © fotolia.de - gallas 18

10 years EVI at ZEAG – a success story in customer management APPLICATION FIELDS AND BENEFITS ZEAG ENERGIE AG ZEAG processes now CURSOR standard Automized processes within the self-created docket B2B – well-established and now CURSOR standard. Online contracts Data from the online completion form can be retrieved, verified and directly transferred to SAP; the custom tariff data base is integrated. This is a significant increase in efficiency! Thumps up from the users The users appreciate the system's flexibility, the energy data model and the option of evaluations with default entities. Improved cooperation B2B and B2C cooperate more effectively thanks to the customized interface management and the successive process automation. An example is the management of energy procurement via a calculation that is fitting for both B2B and B2C. FACTS (2016) • nLocated in: Heilbronn • nCustomers: 90,000 • nRevenue: 161.3 million € • nStaff: 102 • nEVI in use since: 2007 • nWebsite: www.zeag-energie.de »Specifically customized functionalities are the ideal extension to standardized process applications. It has been in daily use for 10 years now!« Horst Markl Sales Director ppa. ZEAG Energie AG 19 19