Shining Examples of Successful CRM Software Use in the Energy Sector

KREUZTOR, INGOLSTADT

KREUZTOR, INGOLSTADT Entering Ingolstadt from the west, you automatically pass the so-called Kreuztor. Originating from the late 14 th century, the landmark is part of the 2 nd massive fortification ring. © fotolia.de – Otto Durst 12

EVI increases the digital service competence of meistro ENERGIE APPLICATION FIELDS AND BENEFITS MEISTRO ENERGIE GMBH One of the most important application areas of EVI is the management of all business customers including the contact history. It only takes a few clicks to see and retrace complete conversations (including all contracts) with suppliers, leads, customers, associations as well as cooperation partners – regardless of the internal presence of a particular meistro employee. Thus, meistro establishes the highest possible transparency concerning business partners and is able to assign and respond to customer requests at any time. Meistro manages and plans all of its campaigns via EVI. This way, only one system is required. Importantly, EVI offers much room for further developments. FACTS (2016) • nLocated in: Ingolstadt • nCustomers: > 7,000 with more than 20,000 delivery points • nRevenue: 113.2 million € • nStaff: 66 • nEVI in use since: 2013 • nWebsite: www.meistro.de »The easy and uncomplicated usability makes EVI an indispensable tool of digital customer service.« Mike Frank CEO meistro ENERGIE GmbH 13 13