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Hier finden Sie Anwenderberichte und Informationsmaterial rund um die CRM-Lösungen der CURSOR Software AG.

CURSOR ist seit mehr als 35 Jahren auf Software und Beratung für das Kunden- und Geschäftsprozessmanagement – CRM und BPM – spezialisiert. Mit Softwareentwicklung, Beratung, Softwareeinführung, Schulung und Support erhalten Sie ein umfassendes Leistungsspektrum aus einer Hand. Herausragendes Merkmal ist die Flexibilität der Anwendungen. Ob on-premise oder aus der CURSOR Cloud: Branchenspezifische und individuelle Anforderungen werden exakt abgebildet, Anpassungen können jederzeit umgesetzt werden.

Unternehmen der Energiewirtschaft (Produkte: EVI für Energieversorger, Stadtwerke und Energiedienstleister und TINA für Netzbetreiber), Banken und Finanzdienstleister sowie Dienstleistungs- und Industrieunternehmen (Produkt: CURSOR-CRM) profitieren so von exakt an ihren Anforderungen ausgerichteten Geschäftsprozessen.

Aufrufe
vor 7 Jahren

EVI Product Information

  • Text
  • Crm
  • Software
  • Utilities
  • Energy
  • Evi
  • Bpm
  • Integration
  • Communication
  • Segmentation
  • Cursor
The CRM software EVI helps you to optimize your business processes by increasing their speed, quality and economic efficiency. More than 60 utility companies rely on the CURSOR experts when it comes to CRM software and consulting services. This makes EVI the leading industry solution for sales, customer and information management as well as process management in the energy sector.

Customer- and

Customer- and process-optimized EVI is the basis for customer orientation and process optimization. The software solution connects all business areas and is not restricted to the field of customer data management. This enables you to establish uniform, company-wide processes while also taking into account the individual aspects of each company department. PROCESSES AND CUSTOMERS IN HARMONY In this respect, Energieversorgung Mittelrhein AG is one of the pioneers. As energy supplier, EVM wants to be present locally but also aims to digitalize all customer processes. All processes run according to standards, but the customer experiences an individual service. Customer orientation and process optimization are consciously brought in harmony. Since it can be realized with EVI, the solution actively helps to achieve this goal. UNLIMITED SCOPE The BPM logic in EVI brings total freedom in process design. Therefore, CURSOR customers digitalize not only customer processes easily and quickly, but also all other types of business processes. EVM is exemplary when it comes to company-wide, uniform document management. Every document is filed and archived centrally. Phone calls are logged in the same manner. This makes precise analyses and quick reactions possible. EVM even manages its suppliers with the CRM solution. OPTIMIZED TEAMWORK Workflows optimize the cooperation between colleagues. Teams can work together effectively and in a high quality no matter where they are located. This reduces processing teams, ensures transparency and saves money. The project team of Energieversorung Mittelrhein AG is glad about uniform processes throughout the company (from left): Peter Hehl (evm), Michael Huber (evm), Karl-Heinz Troyke (evm), Thomas Rühl (CURSOR), Christine Reusch (evm), Michael Hoffmann (evm), Marno Veith (CURSOR) and Stefan Doetsch (evm). 6

»Customer orientation and process optimization are central success factors in sales. With EVI, we improved both of these factors.« Uwe Worch IT Director Energieversorgung Mittelrhein AG Coblenz 7

EVI

TINA

Aktuelles

Crm Software Utilities Energy Evi Bpm Integration Communication Segmentation Cursor