EVI Product Information

Success factors in sales

Success factors in sales EVI offers customer service employees a clear user interface and easy handling. All important customer information is visible at a glance, and processes in the day-to-day business are supported quickly and reliably. This way, customers receive the desired services in a high quality – from information and documents to offers and contract adjustments. Current and past activities and interactions are transparently traceable so that replacements (e.g. holiday replacements) can help and do not need to tell customers that they will get back to them later. With EVI, complaints can be processed instantly, and many problems can be solved immediately. PRACTICAL EXAMPLE RELOCATION In the daily business, a high number of move-ins and move-outs have to be processed in the service area – a so-called mass process where high cost savings can be obtained with standardized, automated processes. As a central working platform, EVI supports fast, workflow-based and case-closing processes also in the service centre. A synchronization with the accounting system is included. The workload of your employees is reduced significantly, and customer satisfaction is encouraged by an immediate and flawless service. Andreas Zinn, CRM Administrator, ovag Energie AG: »The workflow 'customer switching' makes an efficient switching process possible. The complex operation is processed centrally in EVI – standardized, quickly and in a case-closing manner.« CUSTOMER-ORIENTED PRODUCT AND QUALITY MANAGEMENT With EVI's support, you can actively use customer information and complaints to improve product and service quality. On the way from the idea to the successful mass product, EVI supports all information and communication processes. You can maintain an overview of all current project statuses and key figures in your EVI management cockpit. The long-term improvement of customer relationships underlies many processes. You get faster from idea to success. Besides the improvement and extension of your service range, you foster customer satisfaction and loyalty. Whether you offer a new electricity rate for private customers or a complex product for business customers – is there anything better than a product in which you can find your own ideas and desires? EVI in the customer centre of Stadtwerke Augsburg: The employees receive all information and assistance required for a smooth workflow. 10

»With the web client, our sales staff can directly access the information in the CRM, also while on the road.« Ralf Poll Managing Director NEW Niederrhein Energie und Wasser GmbH Erkelenz 11