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Hier finden Sie Anwenderberichte und Informationsmaterial rund um die CRM-Lösungen der CURSOR Software AG.

CURSOR ist seit mehr als 30 Jahren auf Software und Beratung für das Kunden- und Geschäftsprozessmanagement – CRM und BPM – spezialisiert. Mit Softwareentwicklung, Beratung, Softwareeinführung, Schulung und Support erhalten Sie ein umfassendes Leistungsspektrum aus einer Hand. Herausragendes Merkmal ist die Flexibilität der Anwendungen. Ob on-premise oder aus der CURSOR Cloud: Branchenspezifische und individuelle Anforderungen werden exakt abgebildet, Anpassungen können jederzeit umgesetzt werden.

Unternehmen der Energiewirtschaft (Produkte: EVI für Energieversorger, Stadtwerke und Energiedienstleister und TINA für Netzbetreiber), Banken und Finanzdienstleister sowie Dienstleistungs- und Industrieunternehmen (Produkt: CURSOR-CRM) profitieren so von exakt an ihren Anforderungen ausgerichteten Geschäftsprozessen.

vor 4 Jahren

EVI and TINA: CRM 4.0 for the Energy Sector

  • Text
  • Grid
  • Energy
  • Crm
  • Consulting
  • Flexibility
  • Solutions
  • Platform
  • Automation
  • Integration
  • Software
  • Cursor
  • Processes
More than 100 energy suppliers trust in the experience and industry knowledge of CURSOR Software AG for their CRM software and related consulting needs. EVI is the leading CRM solution for sales, marketing and service in the energy industry (market role 'supplier'). TINA is the platform for grid-specific business processes of distribution, transmission grid and transmission system operators.


CRM 4.0: A Step into New Dimensions What does the CRM of the future look like? As a pioneer for CRM in the energy sector, CURSOR offers 'CRM 4.0' – a four-dimensional platform. The basis and first dimension of your CRM system are your business processes in the traditional CRM areas of sales, marketing and service. EVI and TINA are used here for multichannel communication. The second dimension transforms your CRM into a platform. Third-party applications along the operational process chain are seamlessly connected via integrations. The result is a centralized operations and information platform. Cross-system process automation using the integrated Business Process Management (BPM) engine represents the third dimension. Consistent process optimization efforts not only save time and money, they also improve quality. The extensive CURSOR network is therefore the fourth platform dimension. Various options for further professional development, networking and cross-sector exchange are offered here. In the CURSOR community, you as the customer are a deciding factor in the design of the ongoing solution development. The following pages offer more detailed information about the individual dimensions. Business Processes Network CRM 4.0 Integration Automation 6

Smart Business Processes for All Customer Groups EVI and TINA will help you to complete your daily tasks and business processes quickly and error free. The CRM systems are your perfect solution for the support of all customer groups. Network Business Processes EVI AND TINA ARE A PERFECT FIT • nThese solutions were designed specifically for the requirements of the energy sector. They help to save time and money and increase acceptance among your employees. • nThe solutions can be introduced at a budgetable cost. Automation CRM 4.0 Integration EVI AND TINA RAISE THE BAR Browser-based and equipped with an innovative data model, these CRM solutions raise the bar in terms of function and technology. Virtually limitless scalability and integration flexibility mean that the solution can be adapted perfectly to the dynamic requirements of your industry sector and to the development of your company. "Its easy and user-friendly handling makes EVI an essential tool for our digital customer support." Mike Frank Managing Director meistro ENERGIE GmbH 7

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Grid Energy Crm Consulting Flexibility Solutions Platform Automation Integration Software Cursor Processes