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Hier finden Sie Anwenderberichte und Informationsmaterial rund um die CRM-Lösungen der CURSOR Software AG.

CURSOR ist seit mehr als 30 Jahren auf Software und Beratung für das Kunden- und Geschäftsprozessmanagement – CRM und BPM – spezialisiert. Mit Softwareentwicklung, Beratung, Softwareeinführung, Schulung und Support erhalten Sie ein umfassendes Leistungsspektrum aus einer Hand. Herausragendes Merkmal ist die Flexibilität der Anwendungen. Ob on-premise oder aus der CURSOR Cloud: Branchenspezifische und individuelle Anforderungen werden exakt abgebildet, Anpassungen können jederzeit umgesetzt werden.

Unternehmen der Energiewirtschaft (Produkte: EVI für Energieversorger, Stadtwerke und Energiedienstleister und TINA für Netzbetreiber), Banken und Finanzdienstleister sowie Dienstleistungs- und Industrieunternehmen (Produkt: CURSOR-CRM) profitieren so von exakt an ihren Anforderungen ausgerichteten Geschäftsprozessen.

vor 4 Jahren

EVI and TINA: CRM 4.0 for the Energy Sector

  • Text
  • Grid
  • Energy
  • Crm
  • Consulting
  • Flexibility
  • Solutions
  • Platform
  • Automation
  • Integration
  • Software
  • Cursor
  • Processes
More than 100 energy suppliers trust in the experience and industry knowledge of CURSOR Software AG for their CRM software and related consulting needs. EVI is the leading CRM solution for sales, marketing and service in the energy industry (market role 'supplier'). TINA is the platform for grid-specific business processes of distribution, transmission grid and transmission system operators.


Your CRM as an Integration Platform YOUR CRM PROJECT CAN ONLY BE SUCCESSFUL ALONGSIDE AUTOMATED INTEGRATIONS Business Processes Almost all information is available digitally today. Some of that data, however, is stored in individual applications. Sourcing information from these 'data silos' usually occurs manually and is therefore tedious and error-prone. In practice, this insular arrangement often results in doing without current and correct information procurement due to the high effort involved. Decisions are then made based on half-knowledge or approximate values. CRM projects frequently fail simply because interface points either don't exist or they aren't automated. That is not acceptable – and it doesn't have to be. Network Automation CRM 4.0 Integration EVI and TINA offer centralized integration platforms. Data from third-party systems is seamlessly integrated and is therefore available at a glance. Processes run smoothly, quality increases and you save time and money. "The CURSOR integration environment now serves all popular ERP and consumption accounting systems in the energy management sector. A new highlight is the SAP-certified web service online integration, which seamlessly connects EVI & TINA with SAP IS-U." Markus Keil, Team Leader IT Consulting & Academy, CURSOR Software AG 14

EVI AND TINA INTEGRATE YOUR EXISTING IT ENVIRONMENT PERFECTLY INTO PROCESSES: • nERP, e.g. SAP (IS-U, SD, R/3, PM); Wilken (CS/2, ENER:GY); rhenag (LIMA); iS Software (WinEV); SIV (kVASy); Somentec (XAP); Schleupen (Schleupen.CS) • nMS-Office (Excel, Outlook, Word, ...) • nGroupware, e.g. Microsoft (Outlook); IBM (Lotus Notes); Novell (Groupwise); Google (Gmail) • nCalculation, e.g. KISTERS (BelVis, AnKa-fix, PREMO); ENERKO (EnSupply); robotron (ecount); soptim (VIS); Klafka & Hinz (FirstSale); PSI (Merkur, PSImarket); ifesca (ifesca.AIVA) • nTelephone switchboards • nCoupling with CTI telephone switchboard via 'Clarity Communication Connector' • nGIS, e.g. INFOGRAPH (GIS Mobil); INTERGRAPH (Interstrom) • nOnline portals, e.g. ITC (Power Commerce); IFS (EDX-D); SOAP • nDMS, e.g. EASY (EASY Archiv); IXOS/OPEN TEXT • nEDM, e.g. Siemens (Sat-Prophet); KISTERS (BelVis); PSI (Merkur); robotron (*ecount); Klafka & Hinz (FirstNET); soptim (NEM, NZM) SAP WEBSERVICE ONLINE INTEGRATION The Webservice Online Integration by CURSOR is a flexibly scalable interface point. It connects the CRM solution EVI with IS-U. This digital service allows the exchange of data in realtime. The module can be installed by CURSOR at a low cost. On SAP side, only transport orders are needed. The functionality is event-dependent, meaning that e.g. after a new creation or change to a business partner, the Webservice Online Integration communicates the updated dataset via RFC or webservice between EVI and SAP. The CURSOR module creates data consistency across both systems by way of immediate data synchronization. ERP DMS MS-Office Web Portals Groupware EVI and TINA integrate your existing IT systems to create a homogeneous information and communication platform in your company. Geoanalysis, Business Analytics CTI / Telephony Calculation 15

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Grid Energy Crm Consulting Flexibility Solutions Platform Automation Integration Software Cursor Processes