EVI and TINA: CRM 4.0 for the Energy Sector

Quick Quotes –

Quick Quotes – Transparent Contracts EVI and TINA offer a centralized operations platform for the entire quote and contract management. Automation and workflow tools will allow you to create faultless, perfectly calculated quotes in no time. That means a definite plus in terms of quality and safety. PERFECT COMMUNICATION FOR QUALITY AND COMPETITIVE ADVANTAGES: • nRequests are answered immediately. • nQuotes are created in record time with a targeted follow-up – order probabilities and order numbers increase. • nEmail, internet, fax, letter, phone – the complete integration of all communication channels ensures around the clock information and communication. • nKey information is available to your staff with full transparency. USE CASE CONTRACTING The contracting specialist LuxEnergie S.A. expedites maintenance workflows for large and small plants. With automated, preconfigured workflows in customer and lead management, document management and in the creation of quotes (incl. calculations) and contracts. All processes are controlled and monitored in EVI during the planning and construction phase of the plant, the mapping of the construction file, service contracts and finally for operations and maintenance. Paul Weis, Managing Director: "The CRM solution EVI ensures fast quote creation and transparent contract situations in our marketoriented contracting." Your personnel is guided step by step through the process. 10

Digitalization of Customer Processes in the Grid Grid operators are facing huge challenges. Supply security on the on hand, the energy revolution on the other – and everything must fulfill statutory requirements in a competitive energy market, where margins are dwindling at such a rate that responsibles are becoming increasingly worried. What is needed here is a high-performance IT solution to efficiently support customer management processes. That is why distribution, transmission grid and transmission system operators trust in the process management solution TINA. The application spectrum for TINA is broad. TINA comes into play as soon as a new customer is introduced into the process chain: • nFrom the digitalization of the house connection process • nto feeder management and • nthe Smart Meter rollout, • ncentralized customer support management • nand the digitalization of the entire service spectrum. TINA is highly flexible and can map numerous grid operator processes. In effect, TINA becomes a data hub for the company, providing employees with a modern, ergonomic and standardized operating platform. These qualities ensure high acceptance among users – a prerequisite for successful business process optimization. At Amprion GmbH, TINA ensures transparency across all locations. Andreas Hinni, Head of Services: "We really appreciate the comprehensive options for customizing TINA to match our requirements." Energienetze Mittelrhein GmbH & Co. KG (enm) also relies on TINA for the optimization of their business processes. Uwe Worch, Head of IT: "After our very positive experiences working with the CURSOR CRM solution EVI at our parent company, evm was able to achieve greater efficiency and service orientation with its sister product TINA." "TINA allows us to overcome the constantly increasing requirements in the energy market. There is simply nothing TINA can't do or we can't implement." Thomas Zogbaum, Ralf-Gerwald Dölle, Denis Vattes, Fanny Förster Energieversorgung Halle Netz GmbH 11