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System Requirements Version 2019.2

  • Text
  • Crm
  • Software
  • Requirements
  • Tina
  • Evi
  • Cursor
These are the system requirements for version 2019.2 of the CRM solutions by CURSOR Software AG

Topic of Contents 1.

Topic of Contents 1. CURSOR Systemarchitektur ............................................................................. 2 2. Database server and application server........................................................... 3 2.1 Topology for 1 to 10 users .............................................................................................................3 2.2 Topology for 11 to 75 users ...........................................................................................................3 2.3 Topology 76 to 150 users ...............................................................................................................4 2.4 Topology 151 to 300 users .............................................................................................................4 2.5 Topology 300 to 500 users .............................................................................................................5 2.6 Topology 500 to 800 users .............................................................................................................6 2.7 Important notes .............................................................................................................................6 3. File server ....................................................................................................... 8 4. Clients............................................................................................................. 8 4.1 Web Client ......................................................................................................................................8 4.2 Rich Client ......................................................................................................................................9 4.3 CURSOR-App ............................................................................................................................... 10 5. Terminal server ............................................................................................. 10 6. Remote maintenance .................................................................................... 11 7. Database system software ............................................................................ 11 8. Application server software .......................................................................... 12 9. Required ports .............................................................................................. 14 10. Report engine ............................................................................................... 14 11. Groupware connection ................................................................................. 15 12. Office suite ................................................................................................... 16 13. CTI interface ................................................................................................. 16 14. Example of a CURSOR-CRM system landscape ............................................... 16 15. System component release ........................................................................... 17 15.1 CURSOR – Application server ...................................................................................................... 17 15.2 CURSOR - Rich Client ................................................................................................................... 18 15.3 CURSOR - Web Client .................................................................................................................. 18 15.4 CURSOR - App .............................................................................................................................. 19 System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 1

1. CURSOR Systemarchitektur The CURSOR system architecture comprises four layers: Presentation, Application, Data and Services. In the presentation layer the users have at present four clients available: Windows Client (Rich Client), Web Client, iOS and Android App. Infoboard technology can be used to embed foreign web applications or individual websites in the interface of these clients. Application and data layers can be operated either in the customer environment (on-premise) or in a private cloud. This can be either the CURSOR-powered CURSOR Application Cloud or a customerpreferred cloud environment (vCloud, Azure, AWS, ...). The microservices-based CURSOR Service Cloud provides complementary services that individually extend the application's benefits. These services can be accessed on demand by the application layer. Instead of the front-end clients (rich client, web client and apps), third-party systems can also communicate with the CRM application. This is usually done via SOAP or, as with apps, via RESTbased web services. These can be addressed directly from technically modeled BPM processes synchronously or asynchronously, which is also the recommended EAI approach for coupling the CURSOR systems with other applications. System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 2

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