Willkommen im CURSOR eKIOSK!

Hier finden Sie Anwenderberichte und Informationsmaterial rund um die CRM-Lösungen der CURSOR Software AG.

CURSOR ist seit mehr als 35 Jahren auf Software und Beratung für das Kunden- und Geschäftsprozessmanagement – CRM und BPM – spezialisiert. Mit Softwareentwicklung, Beratung, Softwareeinführung, Schulung und Support erhalten Sie ein umfassendes Leistungsspektrum aus einer Hand. Herausragendes Merkmal ist die Flexibilität der Anwendungen. Ob on-premise oder aus der CURSOR Cloud: Branchenspezifische und individuelle Anforderungen werden exakt abgebildet, Anpassungen können jederzeit umgesetzt werden.

Unternehmen der Energiewirtschaft (Produkte: EVI für Energieversorger, Stadtwerke und Energiedienstleister und TINA für Netzbetreiber), Banken und Finanzdienstleister sowie Dienstleistungs- und Industrieunternehmen (Produkt: CURSOR-CRM) profitieren so von exakt an ihren Anforderungen ausgerichteten Geschäftsprozessen.

Aufrufe
vor 7 Jahren

System Requirements Version 2019.2

  • Text
  • Crm
  • Software
  • Requirements
  • Tina
  • Evi
  • Cursor
These are the system requirements for version 2019.2 of the CRM solutions by CURSOR Software AG

The installation of a

The installation of a runtime on the clients is not necessary. However, Acrobat Reader should be installed on the client in order to be able to read the PDF reports provided by the server. If other formats are required, the corresponding software also needs to be installed. Designers of new reports need access to the REPORT database scheme, which has to be configured on the central database server or on another computer accessible to the report designer (maybe on the basis of the free express edition). Moreover, a CURSOR-CRM client and the mentioned access (via JDBC) to the REPORT database/- instance are required on the workstations of report designers. 11. Groupware connection There are two ways of integrating a groupware system. The first option is a client-sided Outlook integration which communicates with the Outlook Client via a MAPI interface. The second option is a direct connection to a groupware server (MS Exchange or IBM Lotus Notes). The client-sided Outlook interface has been established as the standard for Rich Client use (see chapter "Office suite" for more information). For the Web Client and mailbox manager, the server-sided interface technology is used. This means that data is not synchronized with the groupware client but directly with the server. The mail interface generally requires a mail server supporting the protocols SMTP and IMAP, which means that the corresponding services must be activated on the groupware server (Note: IMAPS with SSL or TLS possible). In case of MS Exchange, it is alternatively possible to use the mail interface via the Exchange Web Service API (EWS API). The synchronization of meetings and tasks is implemented via the API of the groupware system. Thus, for MS Exchange, Exchange Web Service (EWS) API is used which, however, has only worked reliably since Exchange 2010. This means that for using the server-sided functionality of meeting and task synchronization (for example in the Web Client), Exchange 2010 needs to be installed. The EWS interface is only supported with the authentication method "Integrated Windows Authentication" (NTLM or Kerberos). In case of Lotus Notes interface, the CRM system accesses the Domino server via DIIOP protocol. In addition, an Internet password must be set and the "browsing" of database via Internet should also be allowed. Authentication goes therefore via the so-called internet password within the Notes person document of NAB (name and address book). Notes for CURSOR-CRM Web within a cloud In order to use the mail functionality, a hosted application server needs access to the mail server. For reasons of security, it should be regulated that the application server is the only unit to access the mail server from outside. In order to use the meeting and task synchronization, MS Exchange is required as groupware server. MS Exchange is accessed through an Exchange Web Service (EWS) interface. System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 15

12. Office suite For the Office implementation, MS Office 2010, 2013, 2016 or 2019 has to be used. The connection to Office 365 is only tested and released in case of local installation (but not for the web versions). 13. CTI interface Server based CTI integration The telephony integration happens via the server-based CTI interface, which is usable for web and rich client. It is implemented via a software module from our partner Clarity AG. The CTI integration uses the quickstart bar of CRM system, for example in order to log and to follow up missed calls. Client side TAPI interface With the conversion of rich client to 64 bit, a client-side TAPI connection is no longer possible, which is why the use of server-based CTI integration is recommended. 14. Example of a CURSOR-CRM system landscape System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 16

EVI

TINA

Aktuelles

Crm Software Requirements Tina Evi Cursor