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System Requirements Version 2019.2

  • Text
  • Crm
  • Software
  • Requirements
  • Tina
  • Evi
  • Cursor
These are the system requirements for version 2019.2 of the CRM solutions by CURSOR Software AG

To be noted These are

To be noted These are recommendations for purchasing new servers. Generally, the applications also run on less powerful systems - although this may affect the applications' speed negatively. The client software has to be installed locally on the terminal server machine. A usage of the rich client software over network would result in bad system performance. To avoid data loss, we recommend the use of RAID networks (redundant data keeping) and advise you to backup your system partitions with according software (e.g. Acronis TrueImage, Powerquest Drive Image, Symantec Ghost) so that in case of a system error, the system can be completely rebooted without complex installations and configurations of the terminal server software. All clients that offer the possibility of a remote desktop connection (min. RDP v5) to a terminal server can be used. The server can be accessed through the internet browser or by installing the MS Remote Desktop that allows you to set up additional configurations (screen resolution, local printers and drives, programmes to be started, user names, data compressing, etc.) For Linux and other UNIX systems, HOBLink JWT (http://www.hoblink.de), which is now on the market under the name "Remote desktop VPN”, as well as the Open-Source alternative rdesktop (http://www.rdesktop.org) can be used. 6. Remote maintenance In order to ensure a prompt and smooth support and system maintenance, we use remote maintenance options. Our tried and tested way of access is via remote desktop. For remote desktop access, a VPN connection is used. The prepared desktop needs access to all applications being maintained. Moreover, all databases and application servers in use need to be accessible. This includes the rights to start and stop the application server, to access the database through a SQL-editor and to create and start database backups. Additionally, write access is required for all relevant directories, especially for the application server and the log directories. Last but not least, a practicable way for file transfers is required. Alternatively, an email-account is also sufficient if a direct transfer is not possible. For a client-specific check, e.g. regarding the client configuration or MS Office, the use of Teamviewer (www.teamviewer.com) could be considered. Teamviewer creates a direct connection to the desktop of a remote computer through the internet and requires no additional setup. 7. Database system software The manufacturers of databases and Newsgroups provide no information about hardware requirements for different database sizes and numbers of users. For data management, the database system Oracle or MS SQL-Server can be used. Such database licenses - if not offered separately - are not included in CURSOR-CRM. For the installation of CURSOR-CRM, an already installed database software is required. The database structure (tables, indices, etc.) will be installed through a database dump. The configuration and System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 11

setup of database parameters is conducted in advance in agreement with the customer and during the on-site installation. Some database systems further allow the provision of database software in the form of OEM licenses. Please contact CURSOR for further information. The following DB releases are to be used ■ Oracle: version 19c, 18c, 12c (R2) or 11g (R2), in each case with the current patch ■ MS SQL-Server: version 2017, 2016, 2014 or 2012 (also "R2", each with the current service pack) While Oracle can be used on the Windows platform as well as on Linux (e.g. SuSE Linux, Red Hat Linux) and Unix systems (e.g. IBM AIX, Sun Solaris), the MS SQL-Server is only released for the Windows platform. Final Notes For using the crm application the standard edition of database software is sufficient. The use of an Enterprise edition is recommended when working with a lot of users and large data volumes or enterprise features are expected. The Oracle Enterprise Edition not only includes an automatic tuning of SQL execution plans but also optimally uses the existing hardware for all common database operations by means of parallelization. Thus, the above-mentioned hardware recommendations are fully exploited. When using an Oracle database the character set "WE8MSWIN1252" has to be used. Unicode capability is ensured by using N data types. For sorting, Latin1_General_CI_AS should be selected for the MS SQL server. In order to avoid deadlocks or exclusive locks when using a MS SQL-Server, the SNAPSHOT transaction level has to be selected. When the server authentication is configured, the "SQL Server and Windows authentication mode" is to be activated. The implementation of interfaces to other applications is only possible when the database system has a procedural addition to the SQL language, functioning similar to PL/SQL for Oracle or Transact SQL for MS SQL-Server. We recommend avoiding the use of database collectors. A database collector is one central server, on which all databases of distinct applications are installed. Such a scenario is theoretically possible, but could globally affect all involved applications in case of performance intensive executions (e.g. batch interfaces, jobs for index creation, database compress or database statistics). 8. Application server software Our applications can usually be used with any application server with the Java EE specification. However, full functionality is currently only guaranteed with the following product: ■ JBoss EAP 7.2 (current version: 7.2.1) JBoss EAP 7.2 is delivered with activated SSL encryption. The delivered version contains a self-signed certificate thatt the browser classifies as insecure. => Therefore, another customer-specific valid certificate, which has been issued from a trustable CA, is required. System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 12

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