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System Requirements Version 2019.2

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  • Crm
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  • Tina
  • Evi
  • Cursor
These are the system requirements for version 2019.2 of the CRM solutions by CURSOR Software AG

Background: In order to

Background: In order to meet current IT security standards our systems use secure links for cross-technology communications. This requires the use of certificates to ensure authenticity, integrity and encryption in communications. If it was possible in the past to work with a certificate issued by CURSOR, this is no longer permitted due to current security guidelines. Third-party systems require the use of an individual authentication in case of secure communication. As of version 2017.1 our systems therefore also require the use of own certificates. Furthermore, with version 2017.2, the login procedure of rich client was reworked, with the result of individual security enhancements and the goal of more easily implementing single sign-on procedures in the future. Due to the change of the login procedure, it is also necessary for safety reasons to use own certificates. The following certificate files are needed to encode servers and clients: ■ A server certificate, which references the FQDN of the server on which the JBoss is installed ■ When creating the certificate, make sure that the server certificate (public key) contains all DNS calling names that are used for the CURSOR Clients (Web Client, Rich Client, CURSOR App). ■ The private key corresponding to the server certificate ■ The public keys of the issuing certification authority and its superordinate certification authorities (if existing) [Root and Intermedia CAs] As operating system platform, Windows Server (2019, 2016 or 2012) or the Linux versions SuSE Linux (from Enterprise server 12.x - 64 bit), Ubuntu Linux (from 16.x LTS - 64 bit) or Red Hat Linux (from 7.x - 64 bit) can be used. Other Linux versions only after consultation with CURSOR. Cluster Mode To ensure high availability, it is recommended to set up an active-passive cluster. The JBoss server can be made highly available via a Windows cluster. If the main application server fails, the second JBoss server designated as failover is started and made known to the CRM clients via a DNS entry. With such a construct the JBoss server would have to be mirrored regularly. If a JBoss cluster with load distribution is required due to high numbers of users (more than 1000 users), there must be a few prerequisites for this, for example: ■ The ports for the TCP and UDP protocol have to be activated between the cluster nodes. ■ For load balancing a separate JBoss Server has to be used. ■ Currently the CURSOR-CRM application server cluster is only available on a Windows platform. This means that all cluster nodes have to be installed on a Windows server. ■ Database configurations: In cluster mode, the oracle database parameter "processes" has to be set higher to a matching value. For example, in a two-node cluster with up to 300 sessions each in the JBoss-Session-Pool, the value for "process" is to be set to appr. 650. Final Notes In case of doubt, the use of an Active-Passive-Cluster construct is preferable to a JBoss cluster. Please contact CURSOR, if there is a tendency towards active-active clusters. The name of the server on which the JBoss application server is to be installed must be a valid internet domain name. This means that only letters, digits and the character "-" may exist, but for example no underline characters. System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 13

9. Required ports The following ports are required in order to use the CRM client with a JBoss application server: ■ 18443 (Web Port https), ■ 19993 (JBoss Management https). If port range 2 is preferred instead of port range 1, the port numbers are 28443 and 29993. For the operation of JBoss application server within active-active-cluster mode, the following ports are required in order to enable the cluster nodes to connect: ■ 14712 (Transaction Recovery Manager), ■ 14713 (Transaction Status Manager), ■ 15520 (JBoss JGroups Service, Protokoll UDP), ■ 17600 (JBoss JGroups Service, Protokoll TCP). If port range 2 is preferred instead of port range 1, the port numbers are 24712, 24713, 25520 and 27600. ■ 45688 (JBoss JGroups Multicast, Protokoll UDP), ■ 45700 (JBoss JGroups Multicast Ping, Protokoll UDP), ■ 23364 (JBoss Web LoadBalancer, Protokoll UDP). On the database side, the following ports have to be considered: ■ Oracle: 1521 ■ MS SQL-Server: 1433 For the groupware connection on the server side, the following ports have to be considered on groupware server: ■ E-mail reception: 143 (IMAP) or 993 (IMAPS with SSL) ■ E-mail transmission: 25 (SMTP) ■ Connection to Exchange Calendar: 443 (https) 10. Report engine The creation of reports is currently based on JasperReports (Open Source tool). JasperReports is a Java library, which can be implemented into every Java project. The API allows the creation, manipulation and execution of the report design. The report engine is integrated on the application server, which simplifies and accelerates access to the report files. Advantage overview of JasperReports: ■ Very good performance ■ Freeware (manuals excepted) ■ Design templates in the widely used XML standard ■ Additionally contains complete Java-API ■ Supports internationalization ■ Sub reports can be integrated into other sub reports System Requirements | Author: Gebriyel Varli |Date: 11.09.2019 | 14

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